Shipping Policy

At Remote Control Car Shop, we’re as passionate about getting your RC gear to you quickly and safely as we are about building high-performance models. Whether you’re upgrading your SCX10 crawler or drifting into the world of Mini-Z racing, our shipping and returns policies are designed with RC enthusiasts in mind.

Shipping Information

Order Processing

We rev up our engines to process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information as soon as your Axial parts or CNHL batteries ship.

Shipping Methods & Delivery Times

We offer two ways to get your RC components to your doorstep:

1. Standard Shipping

• Carrier: DHL or FedEx
• Cost: $12.95 USD
• Delivery Time: 10-15 business days after shipping
• Best for: Urgent needs like ESC replacements or competition crawler parts

2. Free Shipping

• Carrier: EMS
• Cost: Free on orders over $50
• Delivery Time: 15-25 business days after shipping
• Best for: Large orders like combo kits or multiple body shells

Note: Delivery times may vary for international orders and during peak RC racing seasons. Some remote areas in Asia and other regions may not be serviceable.

Our Return Promise

We stand behind every SCX24 upgrade and drift component we sell. If your RC gear isn’t performing to your expectations, here’s how our return process works:

Return Timeframe

You may return most items within 15 days of delivery. All returns must be:

• In original, unopened packaging (for boxed items like ESC units or Carisma kits)
• Undamaged and unused (for parts like SCX10 upgrades or batteries)
• Accompanied by proof of purchase

Non-Returnable Items

Some specialty RC components cannot be returned for safety and regulatory reasons:

• CNHL Batteries (due to lithium battery safety regulations)
• Opened Body Shells (custom paint/preparation makes these non-resellable)
• Clearance/Combo Items (as clearly marked on product pages)
• Used Electrics (ESC units, motors, and other electrical components)

How to Initiate a Return

Step 1: Contact Our RC Team

Email [email protected] within 15 days of delivery with:

• Your order number
• Product name (e.g., “Axial SCX24 parts”)
• Reason for return
• Whether you want a refund or exchange

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Body:
Hello RC Experts,

I’d like to request a return/exchange for my recent purchase:

Order Number: [####]
Product: [Product Name/Model]
Reason: [Defective/Wrong Item/Change of Mind]
Request: [Refund/Exchange for…]

Please advise next steps.

Thanks,
[Your Name]

Step 2: Wait for Authorization

Our Indianapolis-based team will respond within 24 hours with:

• Return authorization number
• Shipping instructions (varies by location)
• Any special handling notes (especially for large items like 1/8 off-road kits)

Step 3: Ship Your Return

Package items securely (use original packaging when possible) and include:

• Completed return form (we’ll email this)
• Copy of your invoice

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Refund Processing

Once we receive and inspect your return:

• Timing: Refunds processed within 3-5 business days
• Method: Original payment method (Visa, MasterCard, JCB, PayPal)
• Notification: You’ll receive an email confirmation

Allow 7-10 business days for the refund to appear on your statement (processing times vary by bank).

Exchange Process

Need to swap those 1/10 on-road tires for off-road versions? Here’s how exchanges work:

1. Follow the standard return procedure above
2. Specify your desired replacement item in your email
3. We’ll ship the new item once we receive your return
4. Any price differences will be charged or refunded as needed

Damaged or Incorrect Items

If your SCX10 upgrade kit arrives damaged or you receive the wrong drift parts:

• Contact us immediately at [email protected]
• Include photos of the issue
• We’ll cover return shipping and expedite your replacement

International Returns

For our global RC enthusiasts outside the US:

• Mark the package as “Returned Goods” to avoid customs fees
• We recommend using tracked shipping (DHL/FedEx)
• Refunds will be in USD (currency conversion handled by your bank)