Last Updated: June 2023

At Remote Control Car Shop, we stand behind our RC products as passionately as we stand behind our builds. Whether it’s a 1/10 scale crawler or high-performance drift components, we want you to be completely satisfied with your purchase. If something isn’t right, our straightforward returns process has you covered.

Our Return Promise

We accept returns and exchanges within 15 days of delivery for most products (see exceptions below). All items must be:

  • In original, unopened packaging (for boxed items like ESC units or Carisma kits)
  • Undamaged and unused (for parts like SCX10 upgrades or batteries)
  • Accompanied by proof of purchase

Non-Returnable Items

Some specialty RC components cannot be returned for safety and hygiene reasons:

  • CNHL Batteries (lithium battery safety regulations)
  • Opened Body Shells (custom paint/preparation)
  • Clearance/Combo Items (as marked on product pages)
  • Used Electrics (ESC, motors, etc.)

How to Initiate a Return

Follow these steps to get your return processed faster than a Mini-Z on a straightaway:

Step 1: Contact Our RC Team

Email [email protected] within 15 days of delivery with:

  • Your order number
  • Product name (e.g., “Axial SCX24 parts”)
  • Reason for return
  • Whether you want a refund or exchange

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Body:
Hello RC Experts,

I’d like to request a return/exchange for my recent purchase:
Order Number: [####]
Product: [Product Name/Model]
Reason: [Defective/Wrong Item/Change of Mind]
Request: [Refund/Exchange for…]

Please advise next steps.

Thanks,
[Your Name]

Step 2: Wait for Authorization

Our Indianapolis-based team will respond within 24 hours with:

  • Return authorization number
  • Shipping instructions (varies by location)
  • Any special handling notes (especially for large items like 1/8 off-road kits)

Step 3: Ship Your Return

Package items securely (use original packaging when possible) and include:

  • Completed return form (we’ll email this)
  • Copy of your invoice

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds processed within 3-5 business days
  • Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Notification: You’ll receive an email confirmation

Allow 7-10 business days for the refund to appear on your statement (varies by bank).

Exchange Process

For exchanges (e.g., swapping 1/10 on-road tires for off-road versions):

  1. Follow standard return procedure
  2. Specify desired replacement item in your email
  3. We’ll ship the new item once the return is received
  4. Price differences will be charged/refunded as needed

Damaged or Incorrect Items

If your SCX10 upgrade kit arrives damaged or you receive the wrong drift parts:

  • Contact us immediately at [email protected]
  • Include photos of the issue
  • We’ll cover return shipping and expedite your replacement

RC Expert Tip

For faster resolution when returning electric components (ESC, chargers, etc.), include a brief video demonstrating the issue. This helps our technicians diagnose problems quickly!

International Returns

For customers outside the US:

  • Mark the package as “Returned Goods” to avoid customs fees
  • We recommend using tracked shipping (DHL/FedEx)
  • Refunds will be in USD (currency conversion handled by your bank)

Questions? Our gearheads are happy to help at [email protected].

“We handle returns with the same precision we use when building competition crawlers – carefully and correctly the first time.”