Welcome to the Remote Control Car Shop FAQ page! We’re here to help you with any questions about our products, shipping, payments, and more. Below you’ll find answers to our most common questions from fellow RC enthusiasts.

Product Questions

What types of RC vehicles do you specialize in?
We specialize in a wide range of RC vehicles including 1/10 and 1/8 scale off-road and on-road models, crawlers (like our popular Axial SCX10/SCX24 series), drift cars, and Carisma Racing/Scale models. We also carry all the accessories and parts you need to upgrade and maintain your RC vehicles.
Do you carry parts for Mini-Z RC cars?
Yes! We have a dedicated Mini-Z section in our menu with parts and accessories specifically for these smaller scale RC cars.
What brands of batteries do you carry?
We carry CNHL batteries and other quality brands suitable for various RC applications. Our battery selection includes options for crawlers, racers, and drift cars.

Shipping & Delivery

How long does shipping take?
We process all orders within 1-2 business days from our Indianapolis warehouse. After dispatch:
– Standard Shipping (DHL/FedEx): 10-15 days ($12.95)
– Free Shipping (EMS): 15-25 days (free for orders over $50)
Do you ship worldwide?
Yes! We ship globally except to some Asian countries and remote regions. Our partnerships with major carriers ensure reliable delivery whether you’re in downtown Indianapolis or halfway across the world.
Can I track my order?
Absolutely! Both our Standard and Free Shipping options include full tracking so you can follow your RC gear every step of the way.

Payments & Orders

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
How can I save on shipping costs?
Combine multiple items in one order to qualify for free shipping (orders over $50). Many of our customers order spare parts with their new vehicles to reach the free shipping threshold while getting everything they need at once.

Returns & Warranty

What is your return policy?
We offer a 15-day return policy from the date of delivery. If you’re not completely thrilled with your purchase, just contact our customer support team at [email protected] – we’re fellow RC enthusiasts who understand what makes a great product.
What if my product arrives damaged?
We carefully inspect all orders before shipment, but if your product arrives damaged, please contact us immediately at [email protected] with photos of the damage and we’ll make it right.

Technical Support

Can you help me choose the right parts for my RC vehicle?
Our team consists of passionate RC enthusiasts who can provide advice on selecting the right parts for your specific model and application. Feel free to email us with details about your vehicle and what you’re trying to achieve.
Do you offer technical support for the products you sell?
While we can provide basic guidance on installation and compatibility, for in-depth technical support we recommend consulting your product’s manufacturer. However, we’re happy to help troubleshoot general issues or direct you to the right resources.

Contact Us

Still have questions? Our team of RC enthusiasts is ready to help!

Email: [email protected]
Address: 1524 Stewart Street, Indianapolis, US 46254

Thanks for choosing Remote Control Car Shop for your RC adventure! We’re committed to getting you the gear you need quickly so you can get back to racing, crawling, or drifting.